TERMS & CONDITIONS:
1. After the order is placed, order will be shipped by KEG within 3 working days. 3% administration charge will be incurred for any case of cancel order.
2. The product will provide delivery service for free within Hong Kong, and customer will receive the logistics tracking information through E-mail within three days after purchasing the product. If you do not receive the message within three days, please contact customer service immediately. KEG customer service hotline: 60481697
3. The measurements such as weight, size etc. may have a deviation of above 5%. The color of the product picture may vary due to different display devices.
4. The company will provide return/exchange services for the products with quality problems but does not involve deliberate destruction,
please pay attention to the following precautions to protect your rights:
i. Please check the goods immediately after receiving the goods. If there is any problem, notify us by email within 7 days (photo of the damaged part is required)-return/exchange will be accepted after 7 days of receipt date; KEG cs email: email@example.com / firstname.lastname@example.org
ii. Goods must be returned together with the relevant sales slip and packaging. Customer have to inform the customer service the tracking code as soon as possible. If the same are damaged or lost, no return is accepted. Customers need to contact customer service first to obtain the delivery address;
iii. Before returning the goods, the customer should ensure that the packaging is intact and provide logistics tracking information to KEG customer service. The customer must purchase the transportation insurance provided by the transportation company to protect the customer's rights; KEG customer service hotline: 60481697
iv. If there are signs of modification or out of normal wear and tear for repairing as confirmed by our professional jewelers, we will reserve the right not to provide returns/exchanges or to charge.
v. The repair fee will be sent to the customer before the repair, and customer has the right not to accept. After the customer pays for re-delivery and inspection, the product will be sent back to the customer after repairing.
vi. The organizer reserves the rights for final decision.