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CS Online Service

2019-09-23 National Day Holiday Notice

Delivery service and customer service will be temporary suspended due to National Day Holiday on 1st October, 2019. Any orders are placed during holiday will be packed and arranged for delivery by ordering on 2nd October, 2019. Our eshop customer service hour will be 9:30 am to 6:30 pm from 2nd to 4th October, 2019. For China order, delivery service will be delayed and delivery times will unable to be estimated and guaranteed during 1st to 7th October, 2019. Local and oversea orders will not be affected. We are sorry for any inconveniences caused. Thank you for your patience and support. Have a good day.

 
Updated on 23th September, 2019

2019-04-04 Easter Holiday Notice

The delivery and customer service will be temporary suspended during the Easter Holiday from 19 April to 22 April 2019. Any orders are confirmed during the mentioned period will be packed and arranged for shipping on the following working day. Our normal operations will be resumed on April 23, 2019. Sorry for any inconveniences caused.

 
Updated on 4 April 2019

2019-01-17 Chinese New Year Holiday Notice

The delivery service of Oversea order and customer service will be temporary suspended during the Chinese New Year holiday from 5th to 7th February 2019, it will be resumed on 8th February 2019. For all oversea orders, parcels may be subject to a certain delay during the Chinese New Year holiday due to temporary suspension of delivery service of the Hong Kong post office.

For the China order, the delivery service will be temporary suspended from 1st to 10th February 2019, and will be resumed on 11th February 2019. Due to the holiday, the declaration and delivery service will be delayed. Thank you for your patience and understanding. Wish you Happy Chinese New Year.

Updated on 17 January 2019

2018-12-19 Christmas Holiday Notice

The delivery service will be temporary suspended during the Christmas Holiday from 22 December to 26 December 2017. We will provide a limited customer service during this period. Any orders are placed during weekend and holiday will be handled on the following working day. Our normal operations will be resumed on December 27. Sorry for any inconvenience caused. Have a great and blessed holiday, Merry Christmas!

 
Updated on 19 December 2018

2018-11-01 Announcement of Delivery Service During China International Import Expo

To facilitate the mailing security during China International Import Expo on 5 November 2018 to 11 November 2018, the delivery service to Shanghai will be temporary pending at Guangzhou since 31 October 2018 (CST). The service will be resumed after the expo on 11 November 2018 (CST). All the parcels required through/ to Shanghai may be delayed and the delivery time will not be able to estimated and guaranteed. We will pay close attention to the update of the delivery arrangement and try our best to deliver shipments to you as soon as possible. We are sorry for any inconveniences caused. Thank you for your patience and support.
 
Updated on 1 November 2018

2018-09-20 Mid-Autumn Festival and National Day Holiday Notice

The delivery service will be temporary suspended due to Mid-Autumn Festival Holiday on 24th and 25th September and National Day Holiday on 1st October, 2018; the service will be resumed on 26th September and 2nd October, 2018. During this period, we will provide you a limited online customer service for our eShop member. Any orders placed during holiday will be packed and arranged for delivery on the following working day by ordering. We apologize for any inconveniences caused to you. Last but not least, wish you and your family a happy Mid-Autumn Festival.

 
Updated on 20th September, 2018

2018.05.21 Announcement of Delivery Service During Shanghai Cooperation Organization (SCO) Summit in Qingdao

To facilitate the mailing security of SCO summit, the delivery service to Shandong Province will be temporary suspended since 21  May 2018 (CST) to 11 June 2018 (CST). The service will be resumed on 12 June 2018 (CST). All the dispatched parcels to Shandong Province may be delayed and the delivery time will not be able to estimated and guaranteed. We will pay close attention to the update of the delivery arrangement in Shandong Province and try our best to deliver shipments to you as soon as possible. We are sorry for any inconveniences caused. Thank you for your patience and support.
Updated on 21 May 2018

2018.04.24 Labour Day Holiday Notice

The delivery service will be temporary suspended on Labour Day Holiday 1st May 2018. Any orders placed during holiday will be packed and arranged for shipping on the following working day. Our normal operations will resume on 2 May 2018. We apologize for any inconvenient to you caused by this.

Updated on 24th April 2018 

2018.03.26 Easter Holiday and Ching Ming Festival Holiday Notice

The delivery service will be temporary suspended during the Easter Holiday from 30 March to 2 April 2018 and Ching Ming Festival Holiday on 5 April 2018. Any orders placed during holiday will be packed and arranged for shipping on the following working day. Our normal operations will resume on 3 April 2018 and 6 April 2018. We apologize for any inconvenient to you caused by this. 

Updated on 26 March 2018

2018.02.28 Notice on the logistics information of The first session of the 13th CPPCC National Commottee and The first session of the 13th National people’s Congress

Due to the fact that The first session of the 13th CPPCC National Commottee and The first session of the 13th National people’s Congress will be held on 3 March and 5 March 2018 in Beijing,China, the delivery of all parcels sent to Beijing, Tianjin, Hebei Province, Inner Mongolia Autonomous RegionShanxi Province , Liaoning Province, Jilin Province and Heilongjiang Province will be stop during the period from 1 March to 15 March.
We apologize for any inconvenient to you caused by this.

Updated on 28 February 2018

2018.1.29 Chinese New Year Holiday notice

The delivery service will be temporary suspended during the Chinese New Year holiday from  3:30PM on 15 February to 19 February 2018, it will be resumed on 20 February 2018. For all oversea orders, parcels may be subject to a certain delay during the Chinese New Year holiday due to temporary suspension of delivery service of the Hong Kong post office. Please accept our apology for any inconvenience caused.


Updated on 29 January 2018

2018.01.01 The first day of January Holiday Notice

The delivery service will be temporary suspended during the The first day of January Holiday from 30 December 2017 to 1 January 2018. Any orders placed during weekend and holiday will be packed and arranged for shipping on the following working day. Our normal operations will resume on 2 January 2018. Sorry for any inconvenience caused.

Updated on 19 December 2017