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CS Online Service

2020-11-01 Postal services subject to delay

During Nov. 11 shopping event, the delivery of all parcels sent to Mainland China or Hong Kong Area will be slightly delayed due to the high order volume. Please login "Member area>Order Information>Detail" or contact us via Live Chat to check ordering status.

Thanks for your kind attention. Please accept our apologies for any inconvenience caused.

2020-09-16 National Day and Mid-Autumn Festival Holiday Notice

Postal services to Hong Kong Area subject to delay

During 2020 Mid-Autumn Festival and National Day, Bonjourhk.com will temporarily suspend order processing from 01-04 October, 2020. Orders with confirmed payment within above period will be proceed starting on 05 October, 2020, please reserves 2-3 business days' delay for order processing.

Postal services to Mainland China Area suspended or subject to delay

During 2020 Mid-Autumn Festival and National Day holiday, the delivery of all parcels sent to Mainland China will be slightly delayed during the period time from 01 October, 2020 to 08 October, 2020. Orders with confirmed payment within above period will be proceed starting on 09 October, 2020.

Thanks for your kind attention. Please accept our apologies for any inconvenience caused.

2020-02-18 Latest Update on Delivery Service

First of all, we appreciate of your support. Due to the large quantity of order, the dispatch time of local and international delivery would be 5-7 working days. For the delivery to Mainland China, delivery service will be progressively resumed. We are sorry to any inconvenience caused. We seek for your kind understanding on this matter. We will be with you to tide over difficult times.

Updated on 18 February 2020

2020-02-01 Arrangements for the Prevention of Novel Coronavirus Infection

Due to the Novel coronavirus, our 【Online Customer Service】 hour will be from 10a.m. to 6 p.m.. 【Local and International delivery service】will not be affected. 【Delivery service to Mainland China】 will be temporarily suspended until 10 February 2020, we will further update the resuming date. Please pay attention to our website notice. Parcels may be subject to a certain delay during this period. Sorry for any inconvenience caused.

Thank you for your attentions and supports.

Updated on 1 February 2020

2020-01-09 Chinese New Year Holiday Notice

During Chinese New Year holiday from 24 to 30 January 2020, we will provide a limited customer service to our online member during the holiday and our service hour will be ended at 6 pm.

【Local and international delivery service】 will be unavailable from 24 to 28 January 2020. Any orders placed during the period will be packed and arranged for shipping on the following working day. 【Delivery service to Mainland China】 will be unavailable from 20 to 30 January 2020, and China Customs operation will be suspended during the time until 3 February. Parcels may be subject to a certain delay during the Chinese New Year holiday due to temporary suspension by relevant departements. We apologize to any inconveniences caused.

Thank you for your attentions and supports. Wishing you a Happy New Year 2020.

Updated on 9 January 2020