-More than 20,000 products with competitive prices
-Free Shipping worldwide with delivery service within 3 days
-100% 'No-fakes' products
-7-days stocks guaranteed warranty
-Professional and quick customer service

Below are simple steps for shopping online with Bonjour E-Shop :

   1. Use searching engine to search your targeted items;
  2. Press “Add to Cart” on the product page;
  3. Targeted product shown as selected product in Shopping Cart;
  4. Press “Check Out”;
  5. Provide credit card information, delivery address and etc.;
  6. Receive confirmation notice via email as completion of transaction

#  If you are a returning customer, you will be prompted to login by providing your email address and password. If you forgot your password, click 'forgot password' to retrieve your hint.

We recommend that you register and login before you checkout your shopping basket so that you can save your delivery address in "member page" for quicker checkout in the future. Only after successful membership registration, e cash and order history, including Order No., Order Details and Order Status, will be saved in your member account.

You will be sent an 'order confirmation email' by the system automatically after you completed the ordering procedures.
You will receive a 'transaction confirmation email' by the system automatically once you confirmed and completed the payment process.

Important Note

According to “ Tax Policies on Cross-Border E-Commerce Retail Imports “,  for those people who imported and purchased goods from cross-border e-commerce retail, their identity information should be certified from 8^th April,2016. Therefore, identity card should be presented for checking the Chinese names when you received the packages. Even if your name on identity card is or written in Chinese, you should ensure the name used for order is same as those on your identity cards or passports for Custom Department and delivery check. If the package is lost or failed to be deliver due to identity check issue, BonjourHK.com will not bear any responsibility on it. All the results must be borne by the recipient.

Tax and duty

 Regarding to the tax and duty, customers can check with local customs authority. When you have done order checkout with us, customers are accepted to pay for all additional cost, taxation, document applications of the order. All these additional charges must be borne by the recipient. We are not responsible for any payments and legal liability. 

How to do when you received tax payment notice from Custom (orders in China) :

1)     Pay for the tax

Customers need to contact local customs authority and receive the package after payment. Meanwhile, customers accept all the terms and conditions of the payment. We do not provide any taxation refund to customers.

2)     Reject tax payment

When customers received tax notice from Custom (by sms, calls or documents), they could fill in related application form (「扣關件退運申請」) to reject the tax payment . You can fax the form or go to Custom designated post offices on your own (or your representatives) , and inform us by customer service. When we accept your return application, we will arrange refund as soon as possible. All these additional charges must be borne by the recipient. We are not responsible for any payments and legal liability.

Custom & Duty

Some countries local Custom may charge related tax and duties. When you have done order checkout with us, customers are accepted to pay for all additional cost, taxation, document applications of the order. All these additional charges must be borne by the recipient. We are not responsible for any payments and legal liability. We do not know the cost it may induce, therefore customers should check with local Custom and related organizations.

If you would like to return the package due to the tax, we will charge 15% of the returning order to compensate the cost we paid in shipment. If Custom does not return the parcel, we cannot provide any refund to customer.

All the taxation, duties and surcharge are important and strictly implicated to the local laws of import. Therefore, we have to report the actual product value for the Custom clearance. We will not write untrue value of items for any customers. 

Please follow the below steps to change your personal informations:

 1. Login to Bonjourhk.com "Online member login" (using the email address  registered with us)
 2. Click on "Member information"
 3. Click on "Edit personal information"
 4. Overtype on the fields you would like to change and click "submit"

To use the coupons , you need to:

  1. Login to Bonjourhk.com "Online member login" (using the email address registered with us)
  2. Click on "Coupons"
  3. Please input 12 digits coupon codes
  4.  Click on "Submit" 
  4.  You could select the coupons at your shopping cart in next purchasing and click "Use" 

To provide customers with more savings and benefits at Bonjourhk.com, we offer a variety of promotions  and special offers regularly. For the most updated special offers, Please click "Clearance" section.

Customer can click 'Forget Password' near the login position and then fill in his/her registered email address which we can send back a password to it.
If the login name and the registered email address is changed, customer need to register again.

Shipping

After order confirmation, we will send out the parcel within 1-5 working days (exclude weekend and public holidays). It requires around 3-7 working days for delivery in China. You can check the order status with specific couriers or BonjourHK member account.

Delivery Time & Cost

* Delivery time for some far locations may be longer than usual (except Lantau, Ma Wan, Cheung Chau and Lamma Island)

* Hotel or hostel address are not available for delivery

*Delivery time could be varied with different circumstances, such as peak seasons, festivals, climate conditions and any accidental issues. BonjourHK.com will not responsible for any delay of delivery.  Customers are required to accept  longer time spent under these conditions.

Couriers

Bonjourhk.com works with excellence couriers for all delivery. We will decide the best couriers depending on your ordered items (as the products have different sizes and weights).

Tracking

You can check the order status in your account. Also, we will email you again for the tracking number. Our members can check the order status in your account (Account-> Order Information).

Important Notice

Please kindly check the address and contact number for the efficiency of delivery. We will not responsible for any lost or unsuccessful delivery with above reasons.

Customers are required to check the products before signing for the parcel. If customers have any questions, please contact us and do not sign in order to safeguard mutual benefits. 

Shipping

After order confirmation, we will send out the parcel within 1-5 working days (exclude weekend and public holidays). As we imported the items overseas and directly send out from Hong Kong, you can only get the tracking records when the parcel is cleared from the Custom(approximately 5-14working days). After Custom check, it requires around 3-7 working days for delivery in Mainland China. You can check the order status with specific couriers or BonjourHK member account.

Delivery Time & Cost

*Delivery time could be varied with different circumstances, such as peak seasons, festivals, climate conditions and any accidental issues. BonjourHK.com will not responsible for any delay of delivery.  Customers are required to accept longer time spent under these conditions.

Couriers

Bonjourhk.com works with excellence couriers for all delivery. We will decide the best couriers depending on your ordered items (as the products have different sizes and weights).

Tracking

You can check the order status in your account. Also, we will email you again for the tracking number. Our members can check the order status in your account (Account-> Order Information).

*We import goods and the parcel is sent from Hong Kong, therefore the order status will only be updated after Custom check. It usually requires 5-14 working days for delivery.

Important Notice

We provide international shipping to over 160 countries worldwide. Based on the flight security, compressed gas products are prohibited by air mail. Therefore compressed gas products are not allowed to send oversea.

Delivery Time & Cost

*Delivery time could be varied with different circumstances, such as peak seasons, festivals, climate conditions and any accidental issues. BonjourHK.com will not responsible for any delay of delivery.  Customers are required to accept longer time spent under these conditions.

Shipping Address

We do not accept PO Boxes、APO、FPO、BFPO and other militaries address for delivery. Please kindly check the address and contact number for the efficiency of delivery. We will not responsible for any lost or unsuccessful delivery with above reasons.

Couriers

Bonjourhk.com works with excellence couriers for all delivery. We will decide the best couriers depending on your ordered items (as the products have different sizes and weights).

Tracking

You can check the order status in your account. Also, we will email you again for the tracking number. Our members can check the order status in your account (Account-> Order Information). 

Hong Kong 

* Delivery time for some far locations may be longer than usual (except Lantau, Ma Wan, Cheung Chau and Lamma Island)

* Hotel or hostel address are not available for delivery

*Delivery time could be varied with different circumstances, such as peak seasons, festivals, climate conditions and any accidental issues. BonjourHK.com will not responsible for any delay of delivery.  Customers are required to accept  longer time spent under these conditions.

Mainland China 

 *Delivery time could be varied with different circumstances, such as peak seasons, festivals, climate conditions and any accidental issues. BonjourHK.com will not responsible for any delay of delivery.  Customers are required to accept longer time spent under these conditions.

*Delivery time could be varied with different circumstances, such as peak seasons, festivals, climate conditions and any accidental issues. BonjourHK.com will not responsible for any delay of delivery.  Customers are required to accept longer time spent under these conditions.

Undesirable parcel 

Occasionally orders are returned to us as incorrect address, a PO Box / Hotel address, failed delivery attempts, refuse to pay tax or parcel refused by recipient.
When the delivery agent returns an undeliverable parcel to us, we issue a refund by deducting the 15% of the value of products as handling fee.
We can re-ship orders that are returned to us as undeliverable or unclaimed. However, customers are required to bear the reshipping fee.
* Re-shipping fee is base on the original shipping method used for your purchase.

Incorrect address

Occasionally orders can not be dispatched due to the incorrect entry of the address region from customers. To avoid any delay of the parcel delivery, customers are required to ensure your address region at your shopping cart in purchasing before checkout. Customers who choose the incorrect address region are required to pay the shipping fee different before we dispatch the parcel. If customers reject to settle the shipping fee different or cancel the order, we will issue a refund by deducting 3% of the value of products as handling fee. Bonjour will notice customers by email once the incorrect entry of the address region from customer.

• Bonjour provides customers with '7-days stocks guranteed warranty' (from the date of receipt), customer can contact us within 7 days after receiving the product if he/she found problems about the products and needed to be changed.
• Customer need to apply stock change through email within 7 days from the date of receipt.
• All customers including local or overseas customers need to pay all relevant delivery costs if the products are needed to be changed.
• Gifts or premiums needed to be returned together with products when returned or changed.
• On-sale products, redemption products and gifts or premiums cannot be changed or returned.
• 7-days stock guaranteed warranty' is only applicable for internet purchase.  Any purchases from Bonjour retail shops (including Hong Kong, Macau and China shops) or duty free shops are not accepted to be returned.
• All purchases from Bonjourhk.com cannot be returned or changed at any Bonjour retail stores.
• If customers do not apply for stock changes or returns within 7 days, it means the transaction deal is closed, Bonjour will not have any legal responsibilities and will not arrange any stock changes or returns afterwards.
• If customers received wrong products or quantity different from ordered, he/she can notify us through email within 7 days, our customer service representative will audit your order details.  If proven to be our mistakes, we will arrange to change products ordered without any charges, any additional delivery charges or costs will be paid by us.
• We will not accept change or return of any unpacked products or used products.
• Bonjourhk.com particularly serves customers who are experienced and familiar with our products. We assume customers knows about the scents of perfumes or colors of cosmetics purchased. The photos on web are for reference only, the standard size and color of products should follow products sold in Bonjour's stores.  According to the international ordinance regarding the trade of perfumes, the countries or cities where you want to deliver to may not accept the import of perfumes and may not return your perfumes.
• Bonjour reserves all rights of final conclusions for any disputes or disagreements.

Bonjour is a renowned listed cosmetic chain stores group in Hong Kong (Stock no: 0653), has good reputations for years.  We will not allow any illegal trade to harm our reputations.

Selling fake products are illegal and the Hong Kong Special Administrative Region government prohibits it seriously.  Bonjour sold large quantities of products everyday and it is impossible 
to have fake items. We are accredited by the Hong Kong Tourism Board with the Quality Tourist Service Sign of Quality and also offered as a reliable store by the Guangzhou Daily News.  All these prove that we are a reliable merchant .

Freshness of our products is guaranteed as we keep all our stock in a temperature controlled environment prior to shipping and subject to regular quality control checks.The production date of the products are confidential internal information of manufacturer, we could not provide customers a specified products production date.

Bonjourhk.com prices may vary when comparing with prices in Bonjour retail stores in Hong Kong due to such factors as different operating costs, special regional or online promotions, or exchange rate fluctuations. We try our best to offer customers the most competitive online prices.

Bonjourhk.com prices may vary in different delivery regions,please select the correct delivery region to avoid orders canceled or any administrative charges.

Please refer to the following website for details of our retail outlets:

https://www.bonjourhk.com/tc/AboutShops.aspx

When customer filled in delivery details and chosen payment methods to confirm orders, the system will generate order codes immediately for record and payment correspondence in an email and notify customers.  The email only serves a record of receipt of your orders, it does not indicate your payment is successful or not, please note the detailed wordings in email.  Customer should receive another email to confirm your payment.

Product information and delivery information can not be changed once the order has been paid and confirmed.

Order can not be canceled once the payment has been settled successfully. If customers cancel the order before delivery, we will issue a refund by deducting 3% of the value of products as handling fee.( Except products are out of stock) If customers cancel the order after delivery, we will issue a refund by deducting 15% of the value of products as handling fee.

Most of orders would not be out of stock once it has been confirmed and paid. To avoid anydelay of product delivery, Bonjour will notice customers by email once the product is out of stock to arrange refund or change product .If customers don't reply our email within three days, Bonjour has the right to cancel the out of stock product and dispatch the rest of products to customer immediately.Bonjour will refund the remaining to customer’s account or credit card.

Bonjourhk.com does not authorize the resale of merchandise purchased through Bonjourhk.com. To ensure that we are able to serve all of our customers, we have a maximum purchase limitation per product.If customer duplicates to purchase the same item with different orders at once,Bonjourhk.com has the right to cancel the orders and refund the remaining to customer’s account or credit card. If you would like to purchase over 10 units of the same item, please contact us and we will consider to make special arrangement on a case-by-case basis.

If customer refreshs or goes back to previous page from the web page for credit cards payment, the system may generate a new order code.  Therefore, customer should not refresh or goes back to previous page from the payment process web pages to avoid confusion.

After customer filled in delivery details and chose payment methods to confirm order, he/she will receive an email notification to confirm our receipt of your order. Please note the wordings and instructions in the email to avoid duplicated orders and duplicated payments.

In general, the bank needs one working day to notify and confirm us your payment.
We need around 3 working days to confirm your payment if you chose to use bank-in payment method.

You may click Login >> Member area >> Order Information >> Detail to check the ordering status.

You can check from the link provided through email with the delivery date, postage code and transportation status after we have sent out the products .The messages may be filtered out by your anti-spam software since you haven't added the Bonjourhk.com into your address book. Please add our e-mail address to your address book or contact list.

Customer can check the delivery duration from your country or city according to our Table of delivery time and charges.  Customer can check by email to  eshop@bonjourhk.com  if he/she found the products deliveries are delayed.

Bonjourhk.com offers wholesale service for wholesale member. Please register at  www.bonjourhk.com/en/Appform.aspx?wholesale=1 to be the wholesale member first. Members can get quotation, discount and shipping information with the wholesale system we provide. If you have any questions, please email us at  etrade@bonjourhk.com. Meanwhile, we currently does not carry out franchise and sole distribution business. 

Customer need to check the tax to be charged by other countries or cities before purchase himself/herself. All wholesale products needed to be paid and picked up in Hong Kong only, Bonjour will not be responsible for any tax charges calculation or procedures.