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SHOPPING GUIDE
ONLINE SHOPPING
About Bonjourhk.com

Bonjour has over 20,000 product listings with the best price offered. ŸOffering ‘7 Days Purchase Guarantee’ Ÿ‘No Fakes Pledge’ Company ŸProvide a safe and convenient shopping experience ŸQuality Customer Service

Simple Steps to place an order

A few steps to shop on Bonjourhk.com 1. Login to Bonjourhk.com or Bonjour app. 2. Choose your favorite product, and click ‘Add to Cart’. 3. Click ‘Shopping Cart’ in the top right corner of the website/Bonjour app to view the products that have been added to the shopping cart. 4. Click ‘Proceed to Checkout’. 5. Please check the information of the product you have selected, the total price and the promotion code/discount coupon, etc. on the ‘Checkout’ page. 6. Enter your name, contact number, delivery address, delivery method and choose a payment method, then click "Confirm Order" to proceed to the payment section. You will receive a confirmation email after you have successfully placed the order.

Customers who shop on our website for the first time

Registration on the website Click ‘Register’ at the top of the website, and you will be directed to the ‘Register Account’ page. After you have entered the basic information, click ‘Continue’ and your account will be registered. You can add your ‘Shipping Address’ for your next purchase once you have logged in to your account. If you have already registered a Bonjourhk account, you will receive a VIP card from us. For more details, please visit https://www.bonjourhk.com/tc/VIP. Registration in the Bonjour app Click ‘Register’ on the homepage of the Bonjour app to fill in the basic information and click ‘Submit’. Your Bonjour account will be registered. At the same time, you will be automatically enrolled as Bonjour VIP member.

Search for product

You can search for your favorite brands and products using the following methods: - Enter the keywords of the product into our shopping search engine - Search from the product categories at the top of the website - Search for the product by its brands in "All Brands" at the top right of the website *When you find the product you need, simply click the picture or the name of the product and it will direct you to the product description page.

After placing an order

When your payment is successful, you will receive a confirmation email, and the tracking number will be sent later.

To ensure you could receive our confirmation email, please add  eshop@bonjourhk.com to your contact list to avoid our system email going into your spam folder.

Please contact us as below if you have further queries: 

  • Live Chat 
  • Email : eshop@bonjourhk.com
  • Hotline: (852) 2380 8010
Partner Loyalty Programs
Member of the selected loyalty programs can enjoy the reward points earning at Bonjourhk.com

The Clubpoint
1 Clubpoint for every US$1.3(HK$11) spent
*Partner loyalty programs are not applicable if best value item is included

AirAsia Big Point
5 BIG Point for every US$1(HKD$7.85) spent
*Partner loyalty programs are not applicable if best value item is included

3 Easy Steps to Earn reward points:
Applicable webpage to enjoy the offer: https://www.bonjourhk.com
*Hong Kong order only
1. Select the related program under “Partner loyalty program” at checkout.
2. Enter your membership number in the field provided.
3. Complete order and receive your points in not less than 6-8 weeks

Please ensure information are correct, otherwise point may not be issued to your account. All the issuing time will beyond our control, it will depend on the service provider of the related loyalty program. Bonjourhk.com reserves the right in its sole discretion to disqualify any members and/or to forfeit award from any it believes has undertaken fraudulent practice and/or activities or other activities harmful to this Campaign or to the Organizers. We also reserves the absolute right to vary, delete or add to any of these terms and conditions (wholly or in part) from time to time without any prior notice to the participants. In case of any dispute, the decision of Bonjourhk.com and the related loyalty program are final.
CUSTOM/TAX
Custom & Duty (China)

Important Note

According to  Tax Policies on Cross-Border E-Commerce Retail Imports “,  for those people who imported and purchased goods from cross-border e-commerce retail, their identity information should be certified from 8th April,2016. Therefore, identity card should be presented for checking the Chinese names when you received the packages. Even if your name on identity card is or written in Chinese, you should ensure the name used for order is same as those on your identity cards or passports for Custom Department and delivery check. If the package is lost or failed to be deliver due to identity check issue, BonjourHK.com will not bear any responsibility on it. All the results must be borne by the recipient.

Tax and duty

 Regarding to the tax and duty, customers can check with local customs authority. When you have done order checkout with us, customers are accepted to pay for all additional cost, taxation, document applications of the order. All these additional charges must be borne by the recipient. We are not responsible for any payments and legal liability. 

 

How to do when you received tax payment notice from Custom (orders in China) :

1)     Pay for the tax

Customers need to contact local customs authority and receive the package after payment. Meanwhile, customers accept all the terms and conditions of the payment. We do not provide any taxation refund to customers.

 

2)     Reject tax payment

When customers received tax notice from Custom (by sms, calls or documents), they could fill in related application form (「扣關件退運申請」) to reject the tax payment . You can fax the form or go to Custom designated post offices on your own (or your representatives) , and inform us by customer service. When we accept your return application, we will arrange refund as soon as possible. All these additional charges must be borne by the recipient. We are not responsible for any payments and legal liability.

ONLINE MEMBER
How can we change the personal information in our membership profile?

Please follow the below steps to change your personal informations:

 1. Login to Bonjourhk.com "Online member login" (using the email address  registered with us)
 2. Click on "Member information"
 3. Click on "Edit personal information"
 4. Overtype on the fields you would like to change and click "submit"

How to use the coupons?

To use the coupons , you need to:

  1. Login to Bonjourhk.com "Online member login" (using the email address registered with us)
  2. Click on "Coupons"
  3. Please input 12 digits coupon codes
  4.  Click on "Submit" 
  4.  You could select the coupons at your shopping cart in next purchasing and click "Use" 

What is the latest promotion and offer ?

To provide customers with more savings and benefits at Bonjourhk.com, we offer a variety of promotions  and special offers regularly. For the most updated special offers, Please click "Clearance" section.

I forget the login password, what should I do?

Customer can click 'Forget Password' near the login position and then fill in his/her registered email address which we can send back a password to it.
If the login name and the registered email address is changed, customer need to register again.

SHIPPING
Shipping (HongKong)

Shipping Arrangement

Under normal circumstances, after successfully placing an order, Bonjourhk will dispatch the order within 1-5 working days (except Saturday, Sunday & Public Holidays).

Orders will usually be delivered within 1-3 working days, customers can also check the order status from their BonjourHK member account.

Delievery Time and Cost

Free DeliveryStandard Shipping feeDelivery Time Frame
Deliver to a residential or commercial addressOn orders HK$299 or aboveHK$451-3 Working Days
Pick up from Bonjour Life O2OOn orders HK$199 or aboveHK$451-3 Working Days


Bonjour Life O2O Store: Location: G/F, No. 2R Sai Yeung Choi St. South, Mong Kok, Kowloon Phone: (852) 2307 6233 Business hours: Mon to Sun: 11 am - 8 pm


*Only applicable to designated main areas, delivery time will take longer in outlying islands (except Lantau, Ma Wan, Cheung Chau, and Lamma Island) or remote areas.

*Hotel or guesthouse address will not be accepted as the delivery address. *Delivery time may vary during peak seasons, holidays, festivals (e.g., Lunar New Year, Christmas and National day, etc. ), extreme weather conditions, and any unforeseen circumstances.

Logistic Company Bonjourhk.com currently does not provide on-demand logistics services. We will select the most suitable courier service according to the receiving address and the type of product of the order. Parcel Tracking Bonjourhk.com will notify customers of the order information in the form of e-mail. Please check the e-mail and save the information for the parcel tracking and further verification when receiving the parcel. Customers can also log in to our website (Account > Order Information), for the latest order status. *As the parcel will be directly sent out from Hong Kong to Mainland China, customs clearance is required. If the tracking status is not shown in the order, it might indicate that the parcel is still undergoing customs clearance.



Shipping (Mainland China)

Shipping Arrangement Under normal circumstances, after successfully placing an order, Bonjourhk will dispatch the order within 1-5 working days (except Saturday, Sunday & Public Holidays). As the parcel will be directly sent out from Hong Kong to Mainland China, customs clearance is required. Under normal circumstances, the tracking record will be available 5-14 working days after dispatch (the exact date depends on the completion of customs clearance); when the customs clearance process is complete, orders will usually be delivered within 3-7 working days.

Delievery Time and Cost

Free DeliveryStandard Shipping feeDelivery Time Frame
(After customs clearance)
Mainland China
(GuangDong province, ShangHai, Beijing City)
On orders HK$399 or aboveHK$603-7 Working Days
Mainland China
(Other regions)
On orders HK$399 or aboveHK$607-14 Working Days

*Delivery time may vary during peak seasons, holidays, festivals (e.g., Lunar New Year, Christmas and National day, etc. ), and any unforeseen circumstances.

*When typhoon signal No. 8 or above; or a black rainstorm signal is hoisted, it would cause a delayed delivery. *Bonjourhk.com will not be responsible for any loss or unsuccessful delivery on the situation that we cannot control (e.g., natural disasters, embargo, equipment malfunction, etc.).


Logistic Company Bonjourhk.com currently does not provide on-demand logistics services. We will select the most suitable courier service according to the receiving address and the type of product of the order. Parcel Tracking Bonjourhk.com will notify customers of the order information in the form of e-mail. Please check the e-mail and save the information for the parcel tracking and further verification when receiving the parcel. Customers can also log in to our website (Account > Order Information), for the latest order status. *As the parcel will be directly sent out from Hong Kong to Mainland China, customs clearance is required. If the tracking status is not shown in the order, it might indicate that the parcel is still undergoing customs clearance.

Undeliverable parcel / Incorrect address

Undesirable parcel 

Occasionally orders are returned to us as incorrect address, a PO Box / Hotel address, failed delivery attempts, refuse to pay tax or parcel refused by recipient.
When the delivery agent returns an undeliverable parcel to us, we issue a refund by deducting the 15% of the value of products as handling fee.
We can re-ship orders that are returned to us as undeliverable or unclaimed. However, customers are required to bear the reshipping fee.
* Re-shipping fee is base on the original shipping method used for your purchase.


Incorrect address

Occasionally orders can not be dispatched due to the incorrect entry of the address region from customers. To avoid any delay of the parcel delivery, customers are required to ensure your address region at your shopping cart in purchasing before checkout. Customers who choose the incorrect address region are required to pay the shipping fee different before we dispatch the parcel. If customers reject to settle the shipping fee different or cancel the order, we will issue a refund by deducting 3% of the value of products as handling fee. Bonjour will notice customers by email once the incorrect entry of the address region from customer.

RETURN/EXCHANGE
What should I do if I want to change ordered products?

  • Bonjour provides customers with '7-days stocks guranteed warranty' (from the date of receipt), customer can contact us within 7 days after receiving the product if he/she found problems about the products and needed to be changed.
  • Customer need to apply stock change through email within 7 days from the date of receipt.
  • All customers including local or overseas customers need to pay all relevant delivery costs if the products are needed to be changed.
  • Gifts or premiums needed to be returned together with products when returned or changed.
  • On-sale products, redemption products and gifts or premiums cannot be changed or returned.
  • 7-days stock guaranteed warranty' is only applicable for internet purchase.  Any purchases from Bonjour retail shops (including Hong Kong, Macau and China shops) or duty free shops are not accepted to be returned.
  • All purchases from Bonjourhk.com cannot be returned or changed at any Bonjour retail stores.
  • If customers do not apply for stock changes or returns within 7 days, it means the transaction deal is closed, Bonjour will not have any legal responsibilities and will not arrange any stock changes or returns afterwards.
  • If customers received wrong products or quantity different from ordered, he/she can notify us through email within 7 days, our customer service representative will audit your order details.  If proven to be our mistakes, we will arrange to change products ordered without any charges, any additional delivery charges or costs will be paid by us.
  • We will not accept change or return of any unpacked products or used products.
  • Bonjourhk.com particularly serves customers who are experienced and familiar with our products. We assume customers knows about the scents of perfumes or colors of cosmetics purchased. The photos on web are for reference only, the standard size and color of products should follow products sold in Bonjour's stores.  According to the international ordinance regarding the trade of perfumes, the countries or cities where you want to deliver to may not accept the import of perfumes and may not return your perfumes.
  • Bonjour reserves all rights of final conclusions for any disputes or disagreements.

PRODUCT
Are all products from Bonjour are originals from manufacturers?

Bonjour is a renowned listed cosmetic chain stores group in Hong Kong (Stock no: 0653), has good reputations for years.  We will not allow any illegal trade to harm our reputations.

Selling fake products are illegal and the Hong Kong Special Administrative Region government prohibits it seriously.  Bonjour sold large quantities of products everyday and it is impossible 
to have fake items. We are accredited by the Hong Kong Tourism Board with the Quality Tourist Service Sign of Quality and also offered as a reliable store by the Guangzhou Daily News.  All these prove that we are a reliable merchant .

Are your goods fresh? Could you provide the manufacture date of the products?

Freshness of our products is guaranteed as we keep all our stock in a temperature controlled environment prior to shipping and subject to regular quality control checks.The production date of the products are confidential internal information of manufacturer, we could not provide customers a specified products production date.

Product prices and promotions on Bonjourhk.com and Bonjour retail store

Since Bonjourhk.com and Bonjour retail stores are operating independently, therefore the prices, batches, and promotion of the products sold may be different. Both Bonjourhk.com and Bonjour retail stores will provide our customers high-quality products and excellent customer service. Product prices in Bonjourhk.com will vary according to shipping regions. Please choose the most suitable shipping area when placing an order, Bonjourhk.com reserves the right to cancel orders in inconsistent shipping areas and charge 3% administrative fees or request to pay for the relevant difference. *All product prices are subject to payment when the order is placed

Why could I find some products in stores on Bonjourhk.com?
If products cannot be found on web, this may due to out of stock or we are not able to provide the products temporarily. However we will keep updating and ordering of new stocks to upload to the web.

PAYMENT
Will "Cash On Delivery" be accepted on bonjourhk.com?

All orders must be paid for in full prior to delivery, cash on delivery is not acceptable.


The minimum payment of each order

Since the payment gateway sets a minimum payment amount, the payment gateway will only be available for a transaction when the order is at least HKD10 after applying any promotion code or discount coupon.

Payment Methods

Bonjourhk.com provides various payment methods, making sure every customer could purchase in the most convenient and efficient way at Bonjourhk.com. The followings are the payment methods we accept:


Credit card

Visa / Mastercard / AMEX 

FPS

Please complete the transaction by scanning the QR code using the FPS app.

WeChat Pay

Use your WeChat app to pay online. Open your WeChat app and select 'Scan QR Code'. For more information, please visit https://pay.weixin.qq.com

Alipay

Please open your Alipay app and scan the QR Code to complete the transaction. For more information, please visit the Help Center on your Alipay app.

AlipayHK

Please open your AlipayHK app and scan the QR Code to complete the transaction. For more information, please visit https://www.alipayhk.com/en/shoppers

UnionPay

Please open your UnionPay app and scan the QR Code to complete the transaction. For more information, please visit http://www.unionpayintl.com/hk/servicesProducts/products/innovativeProducts/mobilePayment/unionpay.shtml#4


Paypal: 

Pay securely through PayPal using your debit card or credit card. Registration is free and easy, for more information please visit www.paypal.com.


Products sold are listed in HKD

All products on Bonjourhk.com are listed in HKD. If your payment account is not settled in Hong Kong dollars, please check with the issuing bank of credit card or payment provider for the exchange rate/handling fee of the settlement amount.

Provide transaction authorization information

To ensure that we provide our customers with the best service, our system will randomly conduct security checks. Customers are required to provide authorization/approval or purchase codes when prompted for security check. 


RETAIL SHOPS
Bonjour retail stores information

For information on Bonjour retail stores, please refer to the following website: https://www.bonjourhk.com/tc/AboutShops.aspx

ORDER/TRACKING
Why I received an email for order confirmation before I complete the payment process?

When customer filled in delivery details and chosen payment methods to confirm orders, the system will generate order codes immediately for record and payment correspondence in an email and notify customers.  The email only serves a record of receipt of your orders, it does not indicate your payment is successful or not, please note the detailed wordings in email.  Customer should receive another email to confirm your payment.

Modifying/Changing the order

After the payment is successful, the system will automatically send a confirmation email and process your order immediately. Therefore, we cannot arrange to change any confirmed orders. We recommend you reconfirm the products you want to buy before you place the order to enjoy the fun of online shopping!

Order cancellation

Once we started processing your order, you cannot make any changes or cancellations. We may not be able to cancel your order, if you insist on canceling your order before shipment, 3% of administrative fees will be charged (except in the following cases), and we reserve the right to make the final decision. Orders or some products in order may be canceled due to the following reasons: - Product out of stock - Unable to process your payment - Unable to deliver to the address you provided - Duplicate order - Exceeded purchase limit If the order is canceled, we will notify you via email and arrange a refund. If you have any questions regarding order cancellation, please email eshop@bonjourhk.com.


Maximum purchase limit

In order to ensure every customer’s needs can be met, there is a chance that Bonjourhk.com may set a purchase limit on the product. When a customer makes bulk purchases of a single item in separate orders, Bonjourhk.com reserves the right to cancel the order and arrange a refund. If customers would like to purchase over 10 units of the same product, please contact us. Bonjourhk.com will provide special arrangements based on individual circumstances.

Why I confirm a single order but I received a few emails with different order codes?

If customer refreshs or goes back to previous page from the web page for credit cards payment, the system may generate a new order code.  Therefore, customer should not refresh or goes back to previous page from the payment process web pages to avoid confusion.

I received a failure notification email after my order and I make a new order. Why I found both order payments are processed successfully?

After customer filled in delivery details and chose payment methods to confirm order, he/she will receive an email notification to confirm our receipt of your order. Please note the wordings and instructions in the email to avoid duplicated orders and duplicated payments.

Why I haven't received the confirmed payment notification email after I paid?

In general, the bank needs one working day to notify and confirm us your payment.
We need around 3 working days to confirm your payment if you chose to use bank-in payment method.

How can I know my ordering status?

You may click Login >> Member area >> Order Information >> Detail to check the ordering status.

How to track the order

After the order is dispatched, customers will be notified of the shipping date, postal code, and a website for parcel tracking. Bonjourhk.com will look into each order and the same order might separate into several packages, customers may receive 2 or more order numbers at the same time.

When can I receive the products I ordered on web?

Customer can check the delivery duration from your country or city according to our Table of delivery time and charges.  Customer can check by email to  eshop@bonjourhk.com  if he/she found the products deliveries are delayed.

WHOLESALE
Does Bonjour provide the wholesale, franchise or sole distribution business cooperation

Bonjourhk.com offers wholesale service for wholesale members. Please register at www.bonjourhk.com/en/Appform.aspx?wholesale=1 to be the wholesale member. Members can get quotations, discounts, and shipping information with the wholesale system we provide. If you have any questions, please email us at etrade@bonjourhk.com.

Meanwhile, we currently do not carry out the franchise and sole distribution business.


How to calculate the tax to be charged for wholesale products?

Customer need to check the tax to be charged by other countries or cities before purchase himself/herself. All wholesale products needed to be paid and picked up in Hong Kong only, Bonjour will not be responsible for any tax charges calculation or procedures.

Why my order is still out of stock even though it has been confirmed and paid?

Most of orders would not be out of stock once it has been confirmed and paid. To avoid anydelay of product delivery, Bonjour will notice customers by email once the product is out of stock to arrange refund or change product .If customers don't reply our email within three days, Bonjour has the right to cancel the out of stock product and dispatch the rest of products to customer immediately.Bonjour will refund the remaining to customer’s account or credit card.

PRIVACY

PRIVACY

Bonjour eShop is committed to meet fully, and where possible exceed, internationally recognizable standards of personal data privacy protection, in complying with the requirements of the Personal Data (Privacy) Ordinance (Chapter 486 of the Laws of Hong Kong)
 
Personalization
 

We use cookies to personalize your visits in Bonjour eShop and recognize you when you return. This will improve your shopping experience when you visit our website.

We use software such as Google Analytics, a first-party cookie that allows us to see information on user website activities including, but not limited to page views, source and time spent on website. The information is depersonalized and is displayed as numbers, meaning it cannot be tracked back to individuals. This will help to protect your privacy. Using software such as Google Analytics, we can see what content is popular on our website, and strive to give you more of the things you enjoy reading and watching. To opt out of Google Analytics analytic cookies across Bonjour Cosmetics Wholesale Limited websites visit: http://tools.google.com/dlpage/gaoptout

We also may use cookies for ad serving through software such as Google’s AdSense advertisements. This cookie is used to serve ads specific to you and your interests (”interest based targeting”). The ads served will be targeted based on your previous browsing history (For example, if you have been viewing sites about visiting Hawaii, you may see Hawaii hotel advertisements when viewing a non-related site, such as on a site about hockey). These cookies use “non-personally identifiable information”; they do NOT track personal information about you, such as your name, email address, physical address, telephone number, social security numbers, bank account numbers or credit card numbers. You can opt-out of this ad serving on all sites using this advertising by visiting:http://www.google.com/ads/preferences/html/opt-out.htm

 
Information Protection
 
Bonjour eShop is committed to protecting your privacy. All your information in ordering process is protected during transmission by using the Secure Sockets Layer (SSL). We use encryption technology and secure servers to keep your personal information safe (including name, email and mailing address, phone number, credit card information and purchase history). In addition, the customer data we collect is protected.
 
Promotions
Office Address :12/F, Bonjour Tower, 36-50 Wang Wo Tsai Street, Tsuen Wan, N.T., H.K. 
Phone: (852) 28722872
Email: bonjourcs@bonjourhk.com
If you want to cancel the e-mail to subscribe to Bonjour, please click the unsubscribe link within the email.
 
We use email to communicate news and promotions to you. If you'd rather not receive these messages, you may request to delete your personal information by email to eshop@bonjourhk.com.
TERMS OF USE

TERMS OF USE

Copyright
 
All trademarks, product names, company names and logos appearing on www.bonjourhk.com are the property of their respective owners. All content on our site, including design, text, graphics, logos, button icons and images are the exclusive property of Bonjour Cosmetic Wholesale Center Limited and are protected by Hong Kong and international copyright and other applicable intellectual property laws.
 
Others
 
Bonjour eShop may hyperlink to others or third party’s websites. Bonjour eShop is not responsible for any term of uses in others or third party’s websites which linked to our website.
Bonjour eShop may refuse any purchase order or may terminate or suspend your access to all or part of the site, without notice, for any conduct that Bonjour eShop in its sole discretion and believes is in violation of any applicable law or is harmful to Bonjour or a third party.
Customers should be aware that there are some product items with limited amount in stock where each customer may only be able to purchase limited quantity under one single bill.
For any queries, customers may give notice to www.bonjourhk.com at any time by means of email to eshop@bonjourhk.com or by post to the following address: 12/F, Bonjour Tower, 36-50 Wang Wo Tsai Street, Tsuen Wan, N.T., H.K.
The Terms of Use may be modified from time to time without prior notice. Customers are advised to read the Terms of Use and FAQs before you place the order. The Terms of Use were updated on 31 Aug 2009.