- More than 20,000 products with competitive prices
- Free worldwide Shipping , dispatch in 3-5 working days.
- 100% authentic products
- 7-day return policy
- Professional and efficient customer service
You may simply follow below steps to shop with Bonjour E-Shop :
1. Using our search engine to find your targeted items;
2. Press "Add to Cart" on the product page;
3. Targeted product shown as selected product in Shopping Cart;
4. Press "Check Out";
5. Provide credit card information, delivery address and etc.;
6. Receive confirmation notice via email as completion of transaction
# If you are a returning customer, you will be prompted to login by providing your email address and password. If you forgot your password, click 'forgot password' to retrieve your hint.
To complete a registration is necessary step at your first purchase. You can manage your shipping information in “Member Center” to save the time for your next purchase. Order history and status could be found and the values might be counted into any promotions in the future.
Email is the main contact channel with us. Please ensure a correct email address is provided. We are not able to correct or amend the login email address after the registration.
We have systematically classified all our products in our menu. You can find it according to your personal needs. Besides, you can also find it by the brand under our brand list at the top right corner.
Last but not least, you can always search our product by the keywords at our search bar. Let’s find what you need and simply click the product photos or names to know more details now.
You will receive an order confirmation email by the system automatically once you have confirmed and completed the order process.
To avoid the email fall into your junk mailbox, please add our email eshop@bonjourhk.com to your contact list.
Important Note
According to “ Tax Policies on Cross-Border E-Commerce Retail Imports “, for those people who imported and purchased goods from cross-border e-commerce retail, their identity information should be certified from 8th April,2016. Therefore, identity card should be presented for checking the Chinese names when you received the packages. Even if your name on identity card is or written in Chinese, you should ensure the name used for order is same as those on your identity cards or passports for Custom Department and delivery check. If the package is lost or failed to be deliver due to identity check issue, BonjourHK.com will not bear any responsibility on it. All the results must be borne by the recipient.
Tax and duty
If the customer receives the courier company asks to pay the tax, please contact BonjourHK.com customer service and call 11183 to the postal complaint department complaints.
Custom & Duty
Some countries local Custom may charge related tax and duties. When
you have done order checkout with us, customers are accepted to pay for all
additional cost, taxation, document applications of the order. All these additional charges must be borne by the recipient.
We are not responsible for any payments and legal liability. We do not know the
cost it may induce, therefore customers should check with local Custom and
related organizations.
If you would like to return the package due to the tax, we will charge the standard shipping fee and 15% of the returning order and to compensate the cost we paid in shipment. If Custom does not return the parcel, we cannot provide any refund to customer.
All
the taxation, duties and surcharge are important and strictly implicated to the
local laws of import. Therefore, we have to report the actual product value for
the Custom clearance. We will not write untrue value of items for any
customers.
Please follow the below steps to change your personal informations:
1. Login to Bonjourhk.com "Online member login" (using the email address registered with us)
2. Click on "Member center"
3. Click on "Edit personal information"
4. Overtype on the fields you would like to change and click "submit"
To use the coupons , you need to:
1. Login to Bonjourhk.com "Online member login" (using the email address registered with us)
2. Click on "Coupons"
3. Please input 12 digits coupon codes
4. Click on "Submit"
4. You could select the coupons at your shopping cart in next purchasing and click "Use"
To provide customers with more savings and benefits at Bonjourhk.com, we offer a variety of promotions and special offers regularly. For the most updated special offers, Please click "Clearance" section.
Customer can click 'Forget Password' near the login position and then fill in his/her registered email address which we can send back a password to it.
If the login name and the registered email address is changed, customer need to register again.
Shipping
After order confirmation, we will send out the parcel within 1-5 working days (exclude weekend and public holidays). It requires around 1-3 working days for delivery. You can check the order status with specific couriers or BonjourHK member account. Now we are provided SF-express store pick up services.
Delivery Time & Cost
Local Delivery |
Standard Shipping Fee |
Order price amount which can enjoy free shipping |
1-3 working days |
HK$45.00 |
Over HK$248.00 |
* Delivery time for some far locations may be longer
than usual (except Lantau, Ma Wan, Cheung
Chau and Lamma Island)
* An additional charge might be applied by non-commercial addresses or remote areas.
* Hotel or hostel address are not available for delivery
* Delivery time could be varied with different
circumstances, such as peak seasons, festivals, climate conditions and any
accidental issues. BonjourHK.com will not
responsible for any delay of delivery. Customers are required to
accept longer time spent under these conditions.
Couriers
Bonjourhk.com works with excellence couriers for
all delivery. We will decide the best couriers depending on your ordered items
(as the products have different sizes and weights).
Tracking
You can check the order status in your
account. Also, we will email you again for the tracking number. Our members can
check the order status in your account (Account-> Order Information).
Important
Notice
Please kindly check the address and
contact number for the efficiency of delivery. We will not responsible for any
lost or unsuccessful delivery with above reasons.
Customers are required to check the products before signing for the parcel. If customers have any questions, please contact us and do not sign in order to safeguard mutual benefits.
Shipping
After order
confirmation, we will send out the parcel within 1-5 working days (exclude
weekend and public holidays). As we imported the items overseas and directly
send out from Hong Kong, you can only get the tracking records when the parcel
is cleared from the Custom(approximately 5-14working days). After Custom check,
it requires around 3-7 working days for delivery in Mainland China. You can check the order status with specific
couriers or BonjourHK member account.
Delivery Time & Cost
Region |
Standard Shipping Fee |
Free shipping |
Delivery time after Custom clearance |
Mainland China (GuangDong province, ShangHai, Beijing City) |
HK$60.00 |
Over HK$399.00 |
3-7 working days |
Mainland China (Other regions) |
HK$60.00 |
Over HK$399.00 |
7-14 working days |
*Delivery time could be varied with different
circumstances, such as peak seasons, festivals, climate conditions and any
accidental issues. BonjourHK.com will not
responsible for any delay of delivery. Customers are
required to accept longer time spent under these conditions.
Couriers
Bonjourhk.com works with excellence couriers for
all delivery. We will decide the best couriers depending on your ordered items
(as the products have different sizes and weights).
Tracking
You can check the order status in your
account. Also, we will email you again for the tracking number. Our members can
check the order status in your account (Account-> Order Information).
*We import goods and the parcel is sent from Hong Kong, therefore the
order status will only be updated after Custom check. It usually requires 5-14
working days for delivery.
Important
Notice
We provide international shipping to
over 160 countries worldwide. Based on the flight
security, compressed gas products
are prohibited by air
mail. Therefore compressed gas products are not allowed to send oversea.
Delivery Time & Cost
Region |
Standard Shipping Fee |
Order price amount which can enjoy free shipping |
Delivery time after Custom clearance |
Asia, USA, Australia, New Zealand |
HK$80.00 |
Over HK$580.00 |
7-21 working days |
Other region |
HK$80.00 |
Over HK$775.00 |
14-21 working days |
*Delivery time could be varied with different
circumstances, such as peak seasons, festivals, climate conditions and any
accidental issues. BonjourHK.com will not
responsible for any delay of delivery. Customers are
required to accept longer time spent under these conditions.
Shipping Address
We do not accept PO Boxes、APO、FPO、BFPO and other
militaries address for delivery. Please kindly check the address and contact
number for the efficiency of delivery. We will not responsible for any lost or
unsuccessful delivery with above reasons.
Couriers
Bonjourhk.com works with excellence couriers for
all delivery. We will decide the best couriers depending on your ordered items
(as the products have different sizes and weights).
Tracking
You can check the order status in your
account. Also, we will email you again for the tracking number. Our members can
check the order status in your account (Account-> Order Information).
Hong Kong
Local Delivery |
Standard Shipping Fee |
Order price amount which can enjoy free shipping |
1-3 working days |
HK$45.00 |
Over HK$248.00 |
* Delivery time for some far locations may be longer
than usual (except Lantau, Ma Wan, Cheung
Chau and Lamma Island)
* An additional charge might be applied by non-commercial addresses or remote areas.
* Hotel or hostel address are not available for delivery
*Delivery time could be varied with different
circumstances, such as peak seasons, festivals, climate conditions and any
accidental issues. BonjourHK.com will not
responsible for any delay of delivery. Customers are required to
accept longer time spent under these conditions.
Mainland China
Region |
Standard Shipping Fee |
Free shipping |
Delivery time after Custom clearance |
Mainland China (GuangDong province, ShangHai, Beijing City) |
HK$60.00 |
Over HK$399.00 |
3-7 working days |
Mainland China (Other regions) |
HK$60.00 |
Over HK$399.00 |
7-14 working days |
Region | Standard Shipping Fee | Order price amount which can enjoy free shipping | Delivery time after Custom clearance |
Asia, USA, Australia, New Zealand | HK$80.00 | Over HK$580.00 | 7-21 working days |
Other countries | HK$80.00 | Over HK$775.00 | 14-21 working days |
*Delivery time could be varied with different
circumstances, such as peak seasons, festivals, climate conditions and any
accidental issues. BonjourHK.com will not
responsible for any delay of delivery. Customers are
required to accept longer time spent under these conditions.
Undeliverable parcel
Occasionally orders are returned due to insufficient delivery information, PO Box / Hotel addresses, numerous unsuccessful deliveries, rejection by addressee. For such undeliverable parcel, we will offer a refund by deducting the standard shipping fee and 15% handling fee of your order. The refund would be processed to your original payment when your parcel is returned.
Customer can submit a redelivery service for the returned parcel. However, the cost of redelivery arrangement will be borne by the customer.
Insufficient Delivery Information
To avoid delay of delivery, correct delivery information must be provided and checked before checkout. Incorrect region chosen or insufficient delivery information will affect the total amount of the order and the dispatch processes. In order to correct the insufficient information and price difference, we will notify customer by email to the registered email address of account holder. The order will be dispatched only if the price different has been paid and correct information is provided in 3-day when the email sent. Otherwise, we will cancel the order and offer a refund via original payment by deducting 3% handling fee of the order.
*Please do not provide any PO Box/Hotel addresses as your shipping delivery to avoid any unsuccessful deliveries.
Bonjour eShop provides customers with "7-day return policy" (from the date of receipt), you can contact us within 7 days after receiving the product for any reason you are not happy with your purchase. All the return request must be followed as below teams and conditions.
- All the request must be raised through email to eshop@bonjourhk.com within 7 days from the date of receipt;
- Customer will be bear all the relevant delivery costs if the products are needed to be changed/ returned;
- All the return item(s) must be in original purchase condition, it needs to be new, unused, in a saleable condition in its original packaging, and with all the gifts;
- On-sale product, promotion offer and gift are non-returned and exchanged;
- This return policy is only applicable for the order from Bonjour eShop but not applicable for any purchases from Bonjour retail stores. Any purchases from Bonjour retail stores (including Hong Kong, Macau and China shops) or duty free stores are non returned and exchanged;
- All purchases from Bonjour eShop cannot be returned or exchanged at any Bonjour retail stores.
- If the return/exchange request do not make within 7 days from the date of receipt, no exchange and return for the order afterwards as the deal is closed. Bonjour takes no responsibility and assumes no liability for any loss from the order;
- Please keep all the original packaging of the parcel, including the box, protection materials, and waybill;
- No return and exchange for used or unpacked item(s);
- Bonjour eShop particularly serves customers who are experienced and familiar with our products. We assume customers know about the scents of perfumes or colors of cosmetics purchased. The photos on web are for reference only, the standard size and color of products should follow products you actual received;
- According to the international ordinance regarding the trade of perfumes, the countries or cities where you would like to deliver to may not accept the import of perfumes and may not return your perfumes.
- Bonjour reserves all rights of final conclusions for any disputes or disagreements.
Bonjour is a renowned listed cosmetic chain stores group in Hong Kong (Stock no: 0653), has good reputations for years. We will not allow any illegal trade to harm our reputations.
Selling fake products are illegal and the Hong Kong Special Administrative Region government prohibits it seriously. Bonjour sold large quantities of products everyday and it is impossible
to have fake items. We are accredited by the Hong Kong Tourism Board with the Quality Tourist Service Sign of Quality and also offered as a reliable store by the Guangzhou Daily News. All these prove that we are a reliable merchant .
Freshness of our products is guaranteed as we keep all our stock in a temperature controlled environment prior to shipping and subject to regular quality control checks.The production date of the products are confidential internal information of manufacturer, we could not provide customers a specified products production date.
Bonjourhk.com prices may vary when comparing with prices in Bonjour retail stores in Hong Kong due to such factors as different operating costs, special regional or online promotions, or exchange rate fluctuations. We try our best to offer customers the most competitive online prices.
Bonjourhk.com prices may vary in different delivery regions,please select the correct delivery region to avoid orders canceled or any administrative charges.
All payment methods need customers to pay first before delivery, no "Cash On Delivery" is allowed.
Yes, the transactionminimum amount limit is HKD 10 / USD 2 for each order.
Customers can choose to settle by credit card (including VISA, MASTER via Paypal)
Payment on account of Paypal :
Paypal offers a payment channel for transferring money on email basis. Anyone with a Paypal account is able to transfer money via email by credit card or directly from bank account. Using Paypal for your online settlement, customers must have your Paypal account in advance. Please visit Paypal official website for details.
*Products and deliveries are charged at US Dollar.
For orders deliver to Hong Kong or China Region, transactions will be settled in Hong Kong dollars. For orders deliver to locations outside Hong Kong or China, transactions will be settled in US dollars. Reference prices in other currencies are for reference only.
Shopping on bonjourhk.com is safe and secure. We use SSL encryption to keep your information safe, and we never distribute your personal information to 3rd-party vendors.
First of all, cardholders are required to check if your issue bank support “UnionPay Online Payment”, online transaction limit, transaction password, or you need to activate the online payment service at the bank in person. Otherwise, you may go to China UnionPay Help center to know more transaction processes https://static.95516.com/static/help/detail_114.html
To ensure that we are offering the best service to our customers, all transactions placed on our website are subject to security checks. It possible for you to supply us with an authorisation/approval or purchase code related to your order
Please refer to the following website for details of our retail outlets:
When customer filled in delivery details and chosen payment methods to confirm orders, the system will generate order codes immediately for record and payment correspondence in an email and notify customers. The email only serves a record of receipt of your orders, it does not indicate your payment is successful or not, please note the detailed wordings in email. Customer should receive another email to confirm your payment.
Product information and delivery information can not be changed once the order has been paid and confirmed.
Order can not be canceled once the payment has been settled successfully. If customers cancel the order before delivery, we will issue a refund by deducting 3% of the value of products as handling fee.( Except products are out of stock) If customers cancel the order after delivery, we will issue a refund by deducting the original shipping fee and 15% of the value of products as handling fee.
Most of orders would not be out of stock once it has been confirmed and paid. To avoid anydelay of product delivery, Bonjour will notice customers by email once the product is out of stock to arrange refund or change product .If customers don't reply our email within three days, Bonjour has the right to cancel the out of stock product and dispatch the rest of products to customer immediately.Bonjour will refund the remaining to customer’s account or credit card.
Bonjourhk.com does not authorize the resale of merchandise purchased through Bonjourhk.com. To ensure that we are able to serve all of our customers, we have a maximum purchase limitation per product.If customer duplicates to purchase the same item with different orders at once,Bonjourhk.com has the right to cancel the orders and refund the remaining to customer’s account or credit card. If you would like to purchase over 10 units of the same item, please contact us and we will consider to make special arrangement on a case-by-case basis.
If customer refreshs or goes back to previous page from the web page for credit cards payment, the system may generate a new order code. Therefore, customer should not refresh or goes back to previous page from the payment process web pages to avoid confusion.
After customer filled in delivery details and chose payment methods to confirm order, he/she will receive an email notification to confirm our receipt of your order. Please note the wordings and instructions in the email to avoid duplicated orders and duplicated payments.
In general, the bank needs one working day to notify and confirm us your payment.
We need around 3 working days to confirm your payment if you chose to use bank-in payment method.
You may click Login >> Member area >> Order Information >> Detail to check the ordering status.
You can check from the link provided through email with the delivery date, postage code and transportation status after we have sent out the products .The messages may be filtered out by your anti-spam software since you haven't added the Bonjourhk.com into your address book. Please add our e-mail address to your address book or contact list.
Customer can check the delivery duration from your country or city according to our Table of delivery time and charges. Customer can check by email to eshop@bonjourhk.com if he/she found the products deliveries are delayed.
Bonjourhk.com offers wholesale service. please relevant information email us at eshop@bonjourhk.com we will follow up . Meanwhile, we currently does not carry out franchise and sole distribution business.
Customer need to check the tax to be charged by other countries or cities before purchase himself/herself. All wholesale products needed to be paid and picked up in Hong Kong only, Bonjour will not be responsible for any tax charges calculation or procedures.
PRIVACY
Bonjour eShop is committed to meet fully, and where possible exceed, internationally recognizable standards of personal data privacy protection, in complying with the requirements of the Personal Data (Privacy) Ordinance (Chapter 486 of the Laws of Hong Kong) | ||||||||||||
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TERMS OF USE
Copyright |
All trademarks, product names, company names and logos appearing on www.bonjourhk.com are the property of their respective owners. All content on our site, including design, text, graphics, logos, button icons and images are the exclusive property of Bonjour Cosmetic Wholesale Center Limited and are protected by Hong Kong and international copyright and other applicable intellectual property laws. |
Others |
Bonjour eShop may hyperlink to others or third party’s websites. Bonjour eShop is not responsible for any term of uses in others or third party’s websites which linked to our website. Bonjour eShop may refuse any purchase order or may terminate or suspend your access to all or part of the site, without notice, for any conduct that Bonjour eShop in its sole discretion and believes is in violation of any applicable law or is harmful to Bonjour or a third party. Customers should be aware that there are some product items with limited amount in stock where each customer may only be able to purchase limited quantity under one single bill. For any queries, customers may give notice to www.bonjourhk.com at any time by means of email to eshop@bonjourhk.com or by post to the following address: 12/F, Bonjour Tower, 36-50 Wang Wo Tsai Street, Tsuen Wan, N.T., H.K. The Terms of Use may be modified from time to time without prior notice. Customers are advised to read the Terms of Use and FAQs before you place the order. The Terms of Use were updated on 31 Aug 2009. |