Important Note

According to “ Tax Policies on Cross-Border E-Commerce Retail Imports “,  for those people who imported and purchased goods from cross-border e-commerce retail, their identity information should be certified from 8th April,2016. Therefore, identity card should be presented for checking the Chinese names when you received the packages. Even if your name on identity card is or written in Chinese, you should ensure the name used for order is same as those on your identity cards or passports for Custom Department and delivery check. If the package is lost or failed to be deliver due to identity check issue, BonjourHK.com will not bear any responsibility on it. All the results must be borne by the recipient.

Tax and duty

 All packages have been paid for tax, and customers are not required to pay taxes.

If the customer receives the courier company asks to pay the tax, please contact BonjourHK.com customer service and call 11183 to the postal complaint department complaints.

Custom & Duty

Some countries local Custom may charge related tax and duties. When you have done order checkout with us, customers are accepted to pay for all additional cost, taxation, document applications of the order. All these additional charges must be borne by the recipient. We are not responsible for any payments and legal liability. We do not know the cost it may induce, therefore customers should check with local Custom and related organizations.

If you would like to return the package due to the tax, we will charge the standard shipping fee and 15% of the returning order and  to compensate the cost we paid in shipment. If Custom does not return the parcel, we cannot provide any refund to customer.

All the taxation, duties and surcharge are important and strictly implicated to the local laws of import. Therefore, we have to report the actual product value for the Custom clearance. We will not write untrue value of items for any customers. 

Please follow the below steps to change your personal informations:

 1. Login to Bonjourhk.com "Online member login" (using the email address  registered with us)
 2. Click on "Member center"
 3. Click on "Edit personal information"
 4. Overtype on the fields you would like to change and click "submit"

To use the coupons , you need to:

  1. Login to Bonjourhk.com "Online member login" (using the email address registered with us)
  2. Click on "Coupons"
  3. Please input 12 digits coupon codes
  4.  Click on "Submit" 
  4.  You could select the coupons at your shopping cart in next purchasing and click "Use" 

To provide customers with more savings and benefits at Bonjourhk.com, we offer a variety of promotions  and special offers regularly. For the most updated special offers, Please click "Clearance" section.

Customer can click 'Forget Password' near the login position and then fill in his/her registered email address which we can send back a password to it.
If the login name and the registered email address is changed, customer need to register again.

Shipping

After order confirmation, we will send out the parcel within 1-5 working days (exclude weekend and public holidays). It requires around 1-3 working days for delivery. You can check the order status with specific couriers or BonjourHK member account. Now we are provided SF-express store pick up services.

Delivery Time & Cost

* Delivery time for some far locations may be longer than usual (except Lantau, Ma Wan, Cheung Chau and Lamma Island)
* An additional charge might be applied by non-commercial addresses or remote areas.
* Hotel or hostel address are not available for delivery
* Delivery time could be varied with different circumstances, such as peak seasons, festivals, climate conditions and any accidental issues. BonjourHK.com will not responsible for any delay of delivery.  Customers are required to accept  longer time spent under these conditions.

Couriers

Bonjourhk.com works with excellence couriers for all delivery. We will decide the best couriers depending on your ordered items (as the products have different sizes and weights).

Tracking

You can check the order status in your account. Also, we will email you again for the tracking number. Our members can check the order status in your account (Account-> Order Information).

Important Notice

Please kindly check the address and contact number for the efficiency of delivery. We will not responsible for any lost or unsuccessful delivery with above reasons.

Customers are required to check the products before signing for the parcel. If customers have any questions, please contact us and do not sign in order to safeguard mutual benefits. 

Shipping

After order confirmation, we will send out the parcel within 1-5 working days (exclude weekend and public holidays). As we imported the items overseas and directly send out from Hong Kong, you can only get the tracking records when the parcel is cleared from the Custom(approximately 5-14working days). After Custom check, it requires around 3-7 working days for delivery in Mainland China. You can check the order status with specific couriers or BonjourHK member account.

Delivery Time & Cost

*Delivery time could be varied with different circumstances, such as peak seasons, festivals, climate conditions and any accidental issues. BonjourHK.com will not responsible for any delay of delivery.  Customers are required to accept longer time spent under these conditions.

Couriers

Bonjourhk.com works with excellence couriers for all delivery. We will decide the best couriers depending on your ordered items (as the products have different sizes and weights).

Tracking

You can check the order status in your account. Also, we will email you again for the tracking number. Our members can check the order status in your account (Account-> Order Information).

*We import goods and the parcel is sent from Hong Kong, therefore the order status will only be updated after Custom check. It usually requires 5-14 working days for delivery.

Important Notice

We provide international shipping to over 160 countries worldwide. Based on the flight security, compressed gas products are prohibited by air mail. Therefore compressed gas products are not allowed to send oversea.

Delivery Time & Cost

*Delivery time could be varied with different circumstances, such as peak seasons, festivals, climate conditions and any accidental issues. BonjourHK.com will not responsible for any delay of delivery.  Customers are required to accept longer time spent under these conditions.

Shipping Address

We do not accept PO Boxes、APO、FPO、BFPO and other militaries address for delivery. Please kindly check the address and contact number for the efficiency of delivery. We will not responsible for any lost or unsuccessful delivery with above reasons.

Couriers

Bonjourhk.com works with excellence couriers for all delivery. We will decide the best couriers depending on your ordered items (as the products have different sizes and weights).

Tracking

You can check the order status in your account. Also, we will email you again for the tracking number. Our members can check the order status in your account (Account-> Order Information). 

Hong Kong 

* Delivery time for some far locations may be longer than usual (except Lantau, Ma Wan, Cheung Chau and Lamma Island)
* An additional charge might be applied by non-commercial addresses or remote areas.
* Hotel or hostel address are not available for delivery
*Delivery time could be varied with different circumstances, such as peak seasons, festivals, climate conditions and any accidental issues. BonjourHK.com will not responsible for any delay of delivery.  Customers are required to accept  longer time spent under these conditions.

Mainland China

 *Delivery time could be varied with different circumstances, such as peak seasons, festivals, climate conditions and any accidental issues. BonjourHK.com will not responsible for any delay of delivery.  Customers are required to accept longer time spent under these conditions.

*Delivery time could be varied with different circumstances, such as peak seasons, festivals, climate conditions and any accidental issues. BonjourHK.com will not responsible for any delay of delivery.  Customers are required to accept longer time spent under these conditions.

Undeliverable parcel 

Occasionally orders are returned due to insufficient delivery information, PO Box / Hotel addresses, numerous unsuccessful deliveries, rejection by addressee. For such undeliverable parcel, we will offer a refund by deducting the standard shipping fee and 15% handling fee of your order. The refund would be processed to your original payment when your parcel is returned.
Customer can submit a redelivery service for the returned parcel. However, the cost of redelivery arrangement will be borne by the customer.

Insufficient Delivery Information 

To avoid delay of delivery, correct delivery information must be provided and checked before checkout. Incorrect region chosen or insufficient delivery information will affect the total amount of the order and the dispatch processes. In order to correct the insufficient information and price difference, we will notify customer by email to the registered email address of account holder. The order will be dispatched only if the price different has been paid and correct information is provided in 3-day when the email sent. Otherwise, we will cancel the order and offer a refund via original payment by deducting 3% handling fee of the order.
*Please do not provide any PO Box/Hotel addresses as your shipping delivery to avoid any  unsuccessful deliveries.

Bonjour eShop provides customers with "7-day return policy" (from the date of receipt), you can contact us within 7 days after receiving the product for any reason you are not happy with your purchase. All the return request must be followed as below teams and conditions.

- All the request must be raised through email to eshop@bonjourhk.com within 7 days from the date of receipt;
- Customer will be bear all the relevant delivery costs if the products are needed to be changed/ returned;
- All the return item(s) must be in original purchase condition, it needs to be new, unused, in a saleable condition in its original packaging, and with all the gifts;
- On-sale product, promotion offer and gift are non-returned and exchanged;
- This return policy is only applicable for the order from Bonjour eShop but not applicable for any purchases from Bonjour retail stores. Any purchases from Bonjour retail stores (including Hong Kong, Macau and China shops) or duty free stores are non returned and exchanged;
- All purchases from Bonjour eShop cannot be returned or exchanged at any Bonjour retail stores.
- If the return/exchange request do not make within 7 days from the date of receipt, no exchange and return for the order afterwards as the deal is closed. Bonjour takes no responsibility and assumes no liability for any loss from the order;
- Please keep all the original packaging of the parcel, including the box, protection materials, and waybill;
- No return and exchange for used or unpacked item(s);
- Bonjour eShop particularly serves customers who are experienced and familiar with our products. We assume customers know about the scents of perfumes or colors of cosmetics purchased. The photos on web are for reference only, the standard size and color of products should follow products you actual received;
- According to the international ordinance regarding the trade of perfumes, the countries or cities where you would like to deliver to may not accept the import of perfumes and may not return your perfumes.
- Bonjour reserves all rights of final conclusions for any disputes or disagreements.

Bonjour is a renowned listed cosmetic chain stores group in Hong Kong (Stock no: 0653), has good reputations for years.  We will not allow any illegal trade to harm our reputations.

Selling fake products are illegal and the Hong Kong Special Administrative Region government prohibits it seriously.  Bonjour sold large quantities of products everyday and it is impossible 
to have fake items. We are accredited by the Hong Kong Tourism Board with the Quality Tourist Service Sign of Quality and also offered as a reliable store by the Guangzhou Daily News.  All these prove that we are a reliable merchant .

Freshness of our products is guaranteed as we keep all our stock in a temperature controlled environment prior to shipping and subject to regular quality control checks.The production date of the products are confidential internal information of manufacturer, we could not provide customers a specified products production date.

Bonjourhk.com prices may vary when comparing with prices in Bonjour retail stores in Hong Kong due to such factors as different operating costs, special regional or online promotions, or exchange rate fluctuations. We try our best to offer customers the most competitive online prices.

Bonjourhk.com prices may vary in different delivery regions,please select the correct delivery region to avoid orders canceled or any administrative charges.

All payment methods need customers to pay first before delivery, no "Cash On Delivery" is allowed.

Yes, the transactionminimum amount limit is HKD 10 / USD 2 for each order.

Customers can choose to settle by credit card (including VISA, MASTER via Paypal)

Payment on account of Paypal :
Paypal offers a payment channel for transferring money on email basis. Anyone with a Paypal account is able to transfer money via email by credit card or directly from bank account.  Using Paypal for your online settlement, customers must have your Paypal account in advance.  Please visit Paypal official website for details.
*Products and deliveries are charged at US Dollar.

For orders deliver to Hong Kong or China Region, transactions will be settled in Hong Kong dollars. For orders deliver to locations outside Hong Kong or China, transactions will be settled in US dollars. Reference prices in other currencies are for reference only.

Shopping on bonjourhk.com is safe and secure. We use SSL encryption to keep your information safe, and we never distribute your personal information to 3rd-party vendors.

First of all, cardholders are required to check if your issue bank support “UnionPay Online Payment”, online transaction limit, transaction password, or you need to activate the online payment service at the bank in person. Otherwise, you may go to China UnionPay Help center to know more transaction processes https://static.95516.com/static/help/detail_114.html

To ensure that we are offering the best service to our customers, all transactions placed on our website are subject to security checks. It possible for you to supply us with an authorisation/approval or purchase code related to your order

Please refer to the following website for details of our retail outlets:

http://www.bonjourhk.com/tc/AboutShops.aspx

When customer filled in delivery details and chosen payment methods to confirm orders, the system will generate order codes immediately for record and payment correspondence in an email and notify customers.  The email only serves a record of receipt of your orders, it does not indicate your payment is successful or not, please note the detailed wordings in email.  Customer should receive another email to confirm your payment.

Product information and delivery information can not be changed once the order has been paid and confirmed.

Order can not be canceled once the payment has been settled successfully. If customers cancel the order before delivery, we will issue a refund by deducting 3% of the value of products as handling fee.( Except products are out of stock) If customers cancel the order after delivery, we will issue a refund by deducting the original shipping fee and 15% of the value of products as handling fee. 

Most of orders would not be out of stock once it has been confirmed and paid. To avoid anydelay of product delivery, Bonjour will notice customers by email once the product is out of stock to arrange refund or change product .If customers don't reply our email within three days, Bonjour has the right to cancel the out of stock product and dispatch the rest of products to customer immediately.Bonjour will refund the remaining to customer’s account or credit card.

Bonjourhk.com does not authorize the resale of merchandise purchased through Bonjourhk.com. To ensure that we are able to serve all of our customers, we have a maximum purchase limitation per product.If customer duplicates to purchase the same item with different orders at once,Bonjourhk.com has the right to cancel the orders and refund the remaining to customer’s account or credit card. If you would like to purchase over 10 units of the same item, please contact us and we will consider to make special arrangement on a case-by-case basis.

If customer refreshs or goes back to previous page from the web page for credit cards payment, the system may generate a new order code.  Therefore, customer should not refresh or goes back to previous page from the payment process web pages to avoid confusion.

After customer filled in delivery details and chose payment methods to confirm order, he/she will receive an email notification to confirm our receipt of your order. Please note the wordings and instructions in the email to avoid duplicated orders and duplicated payments.

In general, the bank needs one working day to notify and confirm us your payment.
We need around 3 working days to confirm your payment if you chose to use bank-in payment method.

You may click Login >> Member area >> Order Information >> Detail to check the ordering status.

You can check from the link provided through email with the delivery date, postage code and transportation status after we have sent out the products .The messages may be filtered out by your anti-spam software since you haven't added the Bonjourhk.com into your address book. Please add our e-mail address to your address book or contact list.

Customer can check the delivery duration from your country or city according to our Table of delivery time and charges.  Customer can check by email to  eshop@bonjourhk.com  if he/she found the products deliveries are delayed.

Bonjourhk.com offers wholesale service.  please relevant information email us at  eshop@bonjourhk.com we will follow up . Meanwhile, we currently does not carry out franchise and sole distribution business. 

Customer need to check the tax to be charged by other countries or cities before purchase himself/herself. All wholesale products needed to be paid and picked up in Hong Kong only, Bonjour will not be responsible for any tax charges calculation or procedures.