Below are simple steps for shopping online with Bonjour E-Shop :

   1. Use searching engine to search your targeted items;
   2. Press “Add to Cart” on the product page;
   3. Targeted product shown as selected product in Shopping Cart;
   4. Press “Check Out”;
   5. Provide credit card information, delivery address and etc.;
   6. Receive confirmation notice via email as completion of transaction

You will be sent an 'order confirmation email' by the system automatically after you completed the ordering procedures.

You will receive a 'transaction confirmation email' by the system automatically once you confirmed and completed the payment process.

For Bonjour online eCash Scheme's detail, please click here

Bonjour VIP Club is designed only for customers shopping via Bonjour retail shops instead of online shopping.
For Bonjour Bonjour VIP Club's detail, please click here

Customer can click 'Forget Password' near the login position and then fill in his/her registered email address which we can send back a password to it.

If the login name and the registered email address is changed, customer need to register again.
 

All payment methods need customers to pay first before delivery, no "Cash On Delivery" is allowed.

For orders deliver to Hong Kong or China Region, transactions will be settled in Hong Kong dollars. For orders deliver to locations outside Hong Kong or China, transactions will be settled in US dollars. Reference prices in other currencies are for reference only.

Customers can choose to settle by banking in, telegraphic transfer or credit card (including VISA, MASTER, JCB, DINERS CLUB, AMERICAN EXPRESS and DISCOVERY) via Paypal or Moneybookers

Customers can choose one of the following ways of bank transfer:

1. Telegrahic transfer through international bank :
Make Payable To:
Our account name              :     Bonjour Cosmetic Wholesale Center Limited
Our account number           :    004 534 089 628 001
Beneficiary bank                  :    The Hongkong and Shanghai Banking Corporation Limited
Bank address                      :     G/F, 673 Nathan Road, Mongkok, Kowloon, Hong Kong.
Swift code                             :     HSBCHKHHHKH

2.   Payment on account of Paypal :
Paypal offers a payment channel for transferring money on email basis. Anyone with a Paypal account is able to transfer money via email by credit card or directly from bank account.  Using Paypal for your online settlement, customers must have your Paypal account in advance.  Please visit Paypal official website for details.

3.   Payment on account of Moneybookers in your country :
Pay by Moneybookers.com - low cost and convenient!!!
You just need to register here in Moneybookers, fund your account with the amount of your order +0,5 EUR (Moneybookers charge) and pay it on our account: eshop@bonjourhk.com

More information on how to pay by Moneybookers :

Step 1: After placing your order in the store, register in Moneybookers system.

Step 2: Please fund your account with amount of your order +0,5 EUR or 0,34 GBP (Moneybookers charge). The most common way to fund your account is via bank transfer:
Go to: "My account" > "Upload funds" > choose "Bank Transfer" > you will receive transaction ID number and all bank details.
Now you should only send your money on mentioned account through bank transfer or through internet bank.  Money should appear on your account during 1-3 days since the bank transfer has been made.

Step 3: As soon as the money is sent on your account by Moneybookers, you will be notified by e-mail:
Go to: "Send money" > choose amount of your order > send to: eshop@bonjourhk.com, typing the order number in the subject.

Attention: Payer's details should be the same as for the Moneybookers registration, the payments made by third parties are not allowed, and payments from the internet-banking account other than own are not allowed. Only you are allowed to fund your Moneybookers account (legal requirements in protection against money laundering).

The order will be sent as soon as we receive payment confirmation.

Attention: The order by "Bank Transfer" without confirmation in 24 hrs will be cancelled!!!

Products and deliveries are charged at US Dollar.

Shopping on bonjourhk.com is safe and secure. We use SSL encryption to keep your information safe, and we never distribute your personal information to 3rd-party vendors.

Hong Kong
Free shipping will be provided for total purchases of HK$150 or above. HK$25 will be charged for total purchases less than HK$150. (Only apply for www.bonjourhk.com and not apply for baby.bonjourhk.com)

China Region
Free shipping will be provided for total purchases of HK$580 or above. HK$100 / HK$130 will be charged for total purchases less than HK$580. (Only apply for www.bonjourhk.com and not apply for baby.bonjourhk.com)

Overseas
Free shipping will be provided for total purchases of US$200 or above. US$15/US$25 will be charged for total purchases less than US$200. (Only apply for www.bonjourhk.com and not apply for baby.bonjourhk.com)

 Please refer to Shipping and Delivery for more details.

Customer needs to notice the 'packing space calculation method' during purchase. The method is used to calculate the space occupied in the packing box when an ordered item is put into your shopping bag.

Bonjourhk.com offers delivery service to HK, China and most countries or cities.

You can visit below link regarding delivery charges and schedule:
http://www.bonjourhk.com/tc/Transportation.aspx

Customer need to provide full mailing address to avoid delay of delivery or extra charges incurred.  Bonjourhk.com reserves the right to charge back customers who do not provide full complete mailing address and in turn causing delayed delivery and extra charges.

Customer needs to notice below:
We promised to deliver on time and to the instructed destination according to provided address. However, if customer do not provide correct accurate mailing address on purchase and the delivery is delayed or lost, Bonjour will also charge customer all the charges incurred without any legal responsibilities and boundaries.
If stocks are out, we will inform customer as quick as we can, and arrange delayed delivery, products change or rebate if necessary.
If stocks are damaged, transformed, broken, rotten or any changes due to long distance delivery which is out of our control, the responsibility does not go to Bonjour and we have not any legal responsibilities.

• Bonjour provides customers with '7-days stocks guranteed warranty' (from the date of receipt), customer can contact us within 7 days after receiving the product if he/she found problems about the products and needed to be changed.
• Customer need to apply stock change through email within 7 days from the date of receipt.
• All customers including local or overseas customers need to pay all relevant delivery costs if the products are needed to be changed.
• Gifts or premiums needed to be returned together with products when returned or changed.
• On-sale products, redemption products and gifts or premiums cannot be changed or returned.
• 7-days stock guaranteed warranty' is only applicable for internet purchase.  Any purchases from Bonjour retail shops (including Hong Kong, Macau and China shops) or duty free shops are not accepted to be returned.
• All purchases from Bonjourhk.com cannot be returned or changed at any Bonjour retail stores.
• If customers do not apply for stock changes or returns within 7 days, it means the transaction deal is closed, Bonjour will not have any legal responsibilities and will not arrange any stock changes or returns afterwards.
• If customers received wrong products or quantity different from ordered, he/she can notify us through email within 7 days, our customer service representative will audit your order details.  If proven to be our mistakes, we will arrange to change products ordered without any charges, any additional delivery charges or costs will be paid by us.
• We will not accept change or return of any unpacked products or used products.
• Bonjourhk.com particularly serves customers who are experienced and familiar with our products. We assume customers knows about the scents of perfumes or colors of cosmetics purchased. The photos on web are for reference only, the standard size and color of products should follow products sold in Bonjour's stores.  According to the international ordinance regarding the trade of perfumes, the countries or cities where you want to deliver to may not accept the import of perfumes and may not return your perfumes.
• Bonjour reserves all rights of final conclusions for any disputes or disagreements.

    

Customers are advised to check with local tax bureau regarding the relevant tax issue before you proceed with shopping online. It is always different from country to country on import tax and it would be subject to local tax bureau of the country. Bonjour E-Shop is not responsible for any import tax. If the order is refused due to customs tax and/or duties issues , you will be responsible for the return shipping charges and administration fee of 15% of the total product purchase price.

When customer filled in delivery details and chosen payment methods to confirm orders, the system will generate order codes immediately for record and payment correspondence in an email and notify customers.  The email only serves a record of receipt of your orders, it does not indicate your payment is successful or not, please note the detailed wordings in email.  Customer should receive another email to confirm your payment.

If customer refreshs or goes back to previous page from the web page for credit cards payment, the system may generate a new order code.  Therefore, customer should not refresh or goes back to previous page from the payment process web pages to avoid confusion.

After customer filled in delivery details and chose payment methods to confirm order, he/she will receive an email notification to confirm our receipt of your order. Please note the wordings and instructions in the email to avoid duplicated orders and duplicated payments.

In general, the bank needs one working day to notify and confirm us your payment.
We need around 3 working days to confirm your payment if you chose to use bank-in payment method.

You may "click here" to check the ordering status.

You can check from the link provided through email with the delivery date, postage code and transportation status after we have sent out the products .

Customer can check the delivery duration from your country or city according to our Table of delivery time and charges.  Customer can check by email to eshop@bonjourhk.com if he/she found the products deliveries are delayed.

Bonjour is a renowned listed cosmetic chain stores group in Hong Kong (Stock no: 0653), has good reputations for years.  We will not allow any illegal trade to harm our reputations.

Selling fake products are illegal and the Hong Kong Special Administrative Region government prohibits it seriously.  Bonjour sold large quantities of products everyday and it is impossible to have fake items. We are accredited by the Hong Kong Tourism Board with the Quality Tourist Service Sign of Quality and we have the  'No-Fakes' pledge issued by relevant authorities.  We are also offered as a reliable store by the Guangzhou Daily News.  All these prove that we are a reliable merchant and all our products sold must be 'No-fakes', customers can use confidently.

If products cannot be found on web, this may due to out of stock or we are not able to provide the products temporarily. However we will keep updating and ordering of new stocks to upload to the web for your choice, please note.

Please refer to the following website for details of our retail outlets:

http://www.bonjourhk.com/tc/AboutShops.aspx

Bonjour currently does not carry out franchise and sole distribution business. However, we do carry out wholesales business, depending on the number of stock available. We are not able to offer wholesales catalogue. You may refer to our website for information and fill out the attached form by stating the company name, contact person and details, brand name, product line, description and expected quantity of the required products. . You can send it through email or by fax (+852-2872-2384).
 
Since we do not keep a large number of stocks on hand, we need to check the number of stock available before we are able to reply to you.  Most of products are offered online discounted rate (please refer to the website) except for some brand names of stable supply.

Buyers should settle payment in Hong Kong and arrange picking up of the order at our warehouse in Hong Kong.

Customer need to check the tax to be charged by other countries or cities before purchase himself/herself. All wholesale products needed to be paid and picked up in Hong Kong only, Bonjour will not be responsible for any tax charges calculation or procedures.
 

To protect credit card holders from being a victim of credit card fraud, Bonjour eShop may request the buyer to provide a copy of the credit card front as a means to validate the authenticity of the credit card.